/* Hello Marketing Support — customer-facing styles.
   Palette sampled from the Hello Marketing logo:
   deep #136AA1, mid #1E8FC9, bright #31B7E5, wordmark ink #36322F. */

.hm-support-app {
	--hm-blue-900: #0E4C77;
	--hm-blue-800: #115C8D;
	--hm-blue-700: #136AA1;
	--hm-blue-600: #1780BB;
	--hm-blue-500: #1E8FC9;
	--hm-blue-400: #29A9E0;
	--hm-blue-300: #31B7E5;
	--hm-blue-100: #D8ECF9;
	--hm-blue-50:  #EFF7FD;

	--hm-ink:      #36322F;
	--hm-ink-soft: #5B6670;
	--hm-surface:  #FFFFFF;
	--hm-surface-2:#F5F8FB;
	--hm-border:   #DCE6EF;

	--hm-gradient: linear-gradient(135deg, #136AA1 0%, #1E8FC9 55%, #31B7E5 100%);
	--hm-radius:    16px;
	--hm-radius-sm: 10px;
	--hm-shadow:    0 1px 2px rgba(15, 45, 70, .06), 0 18px 40px -20px rgba(15, 45, 70, .35);

	box-sizing: border-box;
	width: 100%;
	max-width: 1440px;
	margin-inline: auto;
	color: var(--hm-ink);
	font-variant-numeric: tabular-nums;
}

.hm-support-app *,
.hm-support-app *::before,
.hm-support-app *::after { box-sizing: inherit; }

/* ---------- brand header ---------- */

.hm-support-brand {
	display: flex;
	align-items: center;
	justify-content: space-between;
	gap: 16px;
	flex-wrap: wrap;
	padding: 18px 22px;
	margin-bottom: 22px;
	background: var(--hm-surface);
	border: 1px solid var(--hm-border);
	border-radius: var(--hm-radius);
	border-top: 4px solid transparent;
	background-image: linear-gradient(var(--hm-surface), var(--hm-surface)), var(--hm-gradient);
	background-origin: border-box;
	background-clip: padding-box, border-box;
	box-shadow: var(--hm-shadow);
}

.hm-support-brand-logo {
	display: block;
	height: auto;
	max-height: 58px;
	max-width: min(330px, 62vw);
	width: auto;
}

.hm-support-brand-name {
	font-size: 18px;
	font-weight: 700;
	letter-spacing: .01em;
	color: var(--hm-ink);
}

.hm-support-brand-tag {
	display: inline-flex;
	align-items: center;
	gap: 8px;
	padding: 6px 14px;
	border-radius: 999px;
	background: var(--hm-blue-50);
	color: var(--hm-blue-900);
	font-size: 12px;
	font-weight: 700;
	letter-spacing: .12em;
	text-transform: uppercase;
}

.hm-support-brand-tag::before {
	content: "";
	width: 8px;
	height: 8px;
	border-radius: 50%;
	background: var(--hm-blue-400);
}

/* ---------- cards ---------- */

.hm-support-ticket,
.hm-support-form-wrap {
	padding: 28px;
	background: var(--hm-surface);
	border: 1px solid var(--hm-border);
	border-radius: var(--hm-radius);
	box-shadow: var(--hm-shadow);
}

.hm-support-ticket > h2,
.hm-support-form-wrap > h2 {
	margin: 0 0 20px;
	font-size: clamp(22px, 18px + 1vw, 28px);
	line-height: 1.25;
	color: var(--hm-blue-900);
}

.hm-support-ticket h3,
.hm-support-form-wrap h3 {
	display: flex;
	align-items: center;
	gap: 10px;
	margin: 28px 0 12px;
	font-size: 13px;
	font-weight: 700;
	letter-spacing: .12em;
	text-transform: uppercase;
	color: var(--hm-ink-soft);
}

.hm-support-ticket h3::before,
.hm-support-form-wrap h3::before {
	content: "";
	width: 22px;
	height: 3px;
	border-radius: 2px;
	background: var(--hm-gradient);
}

/* ---------- meta row ---------- */

.hm-support-ticket-meta {
	display: grid;
	grid-template-columns: repeat(auto-fit, minmax(190px, 1fr));
	gap: 12px;
	margin-bottom: 22px;
}

.hm-support-ticket-meta p {
	margin: 0;
	padding: 14px 16px;
	background: var(--hm-surface-2);
	border: 1px solid var(--hm-border);
	border-radius: var(--hm-radius-sm);
	font-size: 15px;
	line-height: 1.45;
}

.hm-support-ticket-meta strong {
	display: block;
	margin-bottom: 4px;
	font-size: 11px;
	font-weight: 700;
	letter-spacing: .1em;
	text-transform: uppercase;
	color: var(--hm-ink-soft);
}

/* ---------- status chips ---------- */

.hm-support-status {
	display: inline-flex;
	align-items: center;
	gap: 7px;
	padding: 4px 12px;
	border-radius: 999px;
	font-size: 13px;
	font-weight: 700;
	line-height: 1.4;
	background: #EEF1F4;
	color: #41505E;
}

.hm-support-status::before {
	content: "";
	width: 7px;
	height: 7px;
	border-radius: 50%;
	background: currentColor;
}

.hm-support-status--new          { background: var(--hm-blue-50); color: var(--hm-blue-900); }
.hm-support-status--in_progress  { background: #FDF2E2; color: #8A4B00; }
.hm-support-status--completed    { background: #E8F6EF; color: #155E3F; }
.hm-support-status--closed       { background: #EEF1F4; color: #41505E; }
.hm-support-status--cancelled    { background: #FDECEC; color: #9B1C1C; }

/* ---------- hours card ---------- */

.hm-support-hours {
	position: relative;
	overflow: hidden;
	padding: 24px 26px;
	margin: 0 0 24px;
	border-radius: var(--hm-radius);
	color: #fff;
	/* Solid dark base keeps white text above 5:1; the bright end of the brand
	   gradient is layered on at low opacity for colour without losing contrast. */
	background-color: var(--hm-blue-900);
	background-image: linear-gradient(135deg, rgba(49, 183, 229, 0) 25%, rgba(49, 183, 229, .38) 100%);
}

.hm-support-hours::after {
	content: "";
	position: absolute;
	inset-block-start: -70px;
	inset-inline-end: -70px;
	width: 190px;
	height: 190px;
	border-radius: 50%;
	border: 28px solid rgba(255, 255, 255, .08);
	pointer-events: none;
}

.hm-support-hours-label {
	margin: 0 0 6px;
	font-size: 12px;
	font-weight: 700;
	letter-spacing: .14em;
	text-transform: uppercase;
	color: rgba(255, 255, 255, .85);
}

.hm-support-hours-value {
	margin: 0;
	font-size: clamp(34px, 26px + 2vw, 48px);
	font-weight: 800;
	line-height: 1.05;
	letter-spacing: -.02em;
}

.hm-support-hours-value span {
	margin-inline-start: 6px;
	font-size: 15px;
	font-weight: 600;
	letter-spacing: .04em;
	color: rgba(255, 255, 255, .85);
}

.hm-support-hours > p:last-child { margin-bottom: 0; }

.hm-support-hours-list {
	position: relative;
	list-style: none;
	margin: 18px 0 0;
	padding: 16px 0 0;
	border-top: 1px solid rgba(255, 255, 255, .22);
	display: grid;
	gap: 12px;
}

.hm-support-hours-list li {
	display: grid;
	grid-template-columns: auto 1fr;
	gap: 4px 14px;
	align-items: baseline;
	font-size: 15px;
}

.hm-support-hours-list strong {
	grid-row: 1;
	font-size: 17px;
	font-weight: 700;
}

.hm-support-hours-list span {
	grid-row: 1;
	font-size: 13px;
	color: rgba(255, 255, 255, .8);
}

.hm-support-hours-list p {
	grid-column: 1 / -1;
	margin: 0;
	color: rgba(255, 255, 255, .92);
	line-height: 1.5;
}

/* ---------- request + messages ---------- */

.hm-support-request {
	padding: 16px 18px;
	background: var(--hm-surface-2);
	border: 1px solid var(--hm-border);
	border-inline-start: 4px solid var(--hm-blue-500);
	border-radius: var(--hm-radius-sm);
}

.hm-support-request p { margin: 0; line-height: 1.6; }

.hm-support-message-list { display: grid; gap: 12px; }

.hm-support-message {
	position: relative;
	padding: 15px 18px;
	background: var(--hm-surface-2);
	border: 1px solid var(--hm-border);
	border-radius: var(--hm-radius-sm);
}

.hm-support-message p:first-child {
	margin: 0 0 6px;
	font-size: 12px;
	font-weight: 700;
	color: var(--hm-ink-soft);
}

.hm-support-message p:first-child strong { color: var(--hm-blue-900); }

.hm-support-message p:last-child { margin: 0; line-height: 1.6; }

/* ---------- forms ---------- */

.hm-support-form label,
.hm-support-action-form label,
.hm-support-form legend {
	display: inline-block;
	margin-bottom: 6px;
	font-size: 13px;
	font-weight: 700;
	letter-spacing: .04em;
	color: var(--hm-ink-soft);
}

.hm-support-app input[type="text"],
.hm-support-app input[type="email"],
.hm-support-app input[type="password"],
.hm-support-app input[type="url"],
.hm-support-app input[type="number"],
.hm-support-app select,
.hm-support-app textarea {
	width: 100%;
	padding: 11px 14px;
	background: var(--hm-surface);
	color: var(--hm-ink);
	border: 1px solid var(--hm-border);
	border-radius: var(--hm-radius-sm);
	font: inherit;
	line-height: 1.5;
	transition: border-color .15s ease, box-shadow .15s ease;
}

.hm-support-app input:focus,
.hm-support-app select:focus,
.hm-support-app textarea:focus {
	outline: none;
	border-color: var(--hm-blue-500);
	box-shadow: 0 0 0 3px rgba(30, 143, 201, .22);
}

.hm-support-app input:focus-visible,
.hm-support-app select:focus-visible,
.hm-support-app textarea:focus-visible,
.hm-support-app button:focus-visible,
.hm-support-app a:focus-visible {
	outline: 3px solid var(--hm-blue-500);
	outline-offset: 2px;
}

.hm-support-app fieldset {
	margin: 0 0 18px;
	padding: 16px 18px;
	border: 1px solid var(--hm-border);
	border-radius: var(--hm-radius-sm);
	background: var(--hm-surface-2);
}

.hm-support-app fieldset label {
	display: inline-flex;
	align-items: center;
	gap: 8px;
	margin-bottom: 4px;
	font-weight: 600;
	color: var(--hm-ink);
}

.hm-support-app fieldset input[type="radio"] { width: auto; accent-color: var(--hm-blue-600); }

.hm-support-app button[type="submit"] {
	display: inline-flex;
	align-items: center;
	justify-content: center;
	gap: 8px;
	padding: 12px 26px;
	border: 0;
	border-radius: 999px;
	background-color: var(--hm-blue-700);
	background-image: var(--hm-gradient);
	color: #fff;
	font: inherit;
	font-weight: 700;
	letter-spacing: .02em;
	cursor: pointer;
	box-shadow: 0 10px 22px -12px rgba(15, 45, 70, .8);
	transition: transform .15s ease, box-shadow .15s ease, filter .15s ease;
}

.hm-support-app button[type="submit"]:hover {
	filter: saturate(1.08);
	transform: translateY(-1px);
	box-shadow: 0 14px 26px -12px rgba(15, 45, 70, .85);
}

.hm-support-app button[type="submit"]:active { transform: translateY(0); }

/* ---------- notices ---------- */

.hm-support-success {
	padding: 16px 20px;
	margin-bottom: 22px;
	background: #E8F6EF;
	border: 1px solid #BFE4D3;
	border-inline-start: 4px solid #1B7A52;
	border-radius: var(--hm-radius-sm);
	color: #155E3F;
}

.hm-support-success h2 { margin: 0 0 4px; font-size: 17px; color: inherit; }
.hm-support-success p  { margin: 0; font-size: 15px; }

.hm-support-error {
	padding: 14px 18px;
	margin-bottom: 18px;
	background: #FDECEC;
	border: 1px solid #F3C9C9;
	border-inline-start: 4px solid #C13030;
	border-radius: var(--hm-radius-sm);
	color: #9B1C1C;
}

.hm-support-message-notice {
	padding: 12px 16px;
	margin: 0 0 18px;
	background: var(--hm-blue-50);
	border: 1px solid var(--hm-blue-100);
	border-inline-start: 4px solid var(--hm-blue-500);
	border-radius: var(--hm-radius-sm);
	color: var(--hm-blue-900);
	font-size: 15px;
}

/* ---------- responsive ---------- */

@media (max-width: 640px) {
	.hm-support-ticket,
	.hm-support-form-wrap { padding: 20px 18px; }

	.hm-support-brand {
		padding: 16px 18px;
		gap: 12px;
	}

	.hm-support-brand-logo { max-height: 38px; }
	.hm-support-hours { padding: 20px; }
	.hm-support-hours::after { display: none; }
	.hm-support-ticket-meta { grid-template-columns: 1fr; }
	.hm-support-app button[type="submit"] { width: 100%; }
}

@media (prefers-reduced-motion: reduce) {
	.hm-support-app * {
		transition: none !important;
		animation: none !important;
	}

	.hm-support-app button[type="submit"]:hover { transform: none; }
}

/* ---------- dark mode (opt-in) ---------- */

/* A plugin embedded in someone else’s theme should not flip to dark on OS
   preference alone, or it becomes a dark island in a light page. Add
   data-scheme="dark" to the .hm-support-app wrapper to switch it on. */

.hm-support-app[data-scheme="dark"] {
	--hm-ink:      #E6EDF3;
	--hm-ink-soft: #9FB0BF;
	--hm-surface:  #18242F;
	--hm-surface-2:#1E2C3A;
	--hm-border:   #2C3D4D;
	--hm-blue-50:  #12303F;
	--hm-blue-100: #1B4560;
	--hm-blue-900: #9ED4F2;
	--hm-shadow:   0 1px 2px rgba(0, 0, 0, .4), 0 18px 40px -20px rgba(0, 0, 0, .8);
}

/* The logo is dark ink on transparent, so it needs a light plate to stay legible. */
.hm-support-app[data-scheme="dark"] .hm-support-brand-mark {
	padding: 8px 12px;
	background: #fff;
	border-radius: var(--hm-radius-sm);
}

.hm-support-app[data-scheme="dark"] .hm-support-brand-name { color: var(--hm-ink); }

.hm-support-app[data-scheme="dark"] .hm-support-status              { background: #232E38; color: #B8C6D3; }
.hm-support-app[data-scheme="dark"] .hm-support-status--new         { background: #12303F; color: #9ED4F2; }
.hm-support-app[data-scheme="dark"] .hm-support-status--in_progress { background: #3A2A12; color: #F0C48A; }
.hm-support-app[data-scheme="dark"] .hm-support-status--completed   { background: #10322A; color: #8FDCB6; }
.hm-support-app[data-scheme="dark"] .hm-support-status--closed      { background: #232E38; color: #B8C6D3; }
.hm-support-app[data-scheme="dark"] .hm-support-status--cancelled   { background: #3A1B1B; color: #F2A6A6; }

.hm-support-app[data-scheme="dark"] .hm-support-success {
	background: #10322A;
	border-color: #1D5642;
	border-inline-start-color: #3FA97C;
	color: #8FDCB6;
}

.hm-support-app[data-scheme="dark"] .hm-support-error {
	background: #3A1B1B;
	border-color: #6B2C2C;
	border-inline-start-color: #D66A6A;
	color: #F2A6A6;
}

.hm-support-app[data-scheme="dark"] .hm-support-message-notice {
	background: #12303F;
	border-color: #1B4560;
	color: #9ED4F2;
}


/* ---------- workflow progress ---------- */

.hm-support-progress {
	display: grid;
	grid-template-columns: repeat(3, minmax(0, 1fr));
	gap: 0;
	list-style: none;
	margin: 0 0 22px;
	padding: 16px 8px 14px;
	background: var(--hm-surface-2);
	border: 1px solid var(--hm-border);
	border-radius: var(--hm-radius);
	counter-reset: hm-step;
}

.hm-support-progress-step {
	position: relative;
	display: flex;
	flex-direction: column;
	align-items: center;
	gap: 8px;
	padding: 0 6px;
	text-align: center;
	min-width: 0;
}

.hm-support-progress-step::before,
.hm-support-progress-step::after {
	content: "";
	position: absolute;
	top: 13px;
	height: 2px;
	background: var(--hm-border);
	z-index: 0;
}

.hm-support-progress-step::before { left: 0; right: 50%; margin-right: 18px; }
.hm-support-progress-step::after  { left: 50%; right: 0; margin-left: 18px; }
.hm-support-progress-step:first-child::before,
.hm-support-progress-step:last-child::after { display: none; }

.hm-support-progress-step.is-done::after,
.hm-support-progress-step.is-current::before,
.hm-support-progress-step.is-done::before { background: var(--hm-blue-500); }

.hm-support-progress-dot {
	position: relative;
	z-index: 1;
	display: inline-flex;
	align-items: center;
	justify-content: center;
	width: 28px;
	height: 28px;
	border-radius: 999px;
	border: 2px solid var(--hm-border);
	background: var(--hm-surface);
	color: var(--hm-ink-soft);
	font-size: 12px;
	font-weight: 700;
	line-height: 1;
}

.hm-support-progress-label {
	font-size: 12px;
	font-weight: 600;
	letter-spacing: .04em;
	text-transform: uppercase;
	color: var(--hm-ink-soft);
	line-height: 1.25;
	overflow-wrap: normal;
	word-break: keep-all;
}

.hm-support-progress-step.is-done .hm-support-progress-dot {
	background: var(--hm-blue-700);
	border-color: var(--hm-blue-700);
	color: #fff;
}

.hm-support-progress-step.is-done .hm-support-progress-label { color: var(--hm-blue-900); }

.hm-support-progress-step.is-current .hm-support-progress-dot {
	background: var(--hm-blue-700);
	border-color: var(--hm-blue-700);
	color: #fff;
	box-shadow: 0 0 0 5px rgba(30, 143, 201, .18);
}

.hm-support-progress-step.is-current .hm-support-progress-label {
	color: var(--hm-blue-900);
	font-weight: 700;
}

.hm-support-progress-cancelled {
	margin: 0 0 22px;
	padding: 12px 16px;
	border-radius: var(--hm-radius-sm);
	border-left: 4px solid #B3261E;
	background: #FDECEA;
	color: #7A1A14;
	font-weight: 600;
}

@media (max-width: 620px) {
	.hm-support-progress { padding: 14px 2px 12px; }
	.hm-support-progress-step { padding: 0 4px; }
	.hm-support-progress-label { font-size: 9px; letter-spacing: 0; }
	.hm-support-progress-dot { width: 24px; height: 24px; font-size: 11px; }
	.hm-support-progress-step::before,
	.hm-support-progress-step::after { top: 11px; }
	.hm-support-progress-step::before { margin-right: 15px; }
	.hm-support-progress-step::after  { margin-left: 15px; }
}


/* ---------- completion decision ---------- */

.hm-support-decision {
	margin: 26px 0 0;
	padding: 20px 22px;
	border: 1px solid var(--hm-border);
	border-left: 4px solid var(--hm-blue-500);
	border-radius: var(--hm-radius);
	background: var(--hm-blue-50);
}

.hm-support-decision h3 {
	margin: 0 0 6px;
	font-size: 17px;
	color: var(--hm-blue-900);
	text-transform: none;
	letter-spacing: 0;
}

.hm-support-decision h3::before { content: none; }

.hm-support-decision-intro {
	margin: 0 0 14px;
	color: var(--hm-ink-soft);
}

.hm-support-decision textarea {
	background: var(--hm-surface);
}

.hm-support-decision-actions {
	display: flex;
	flex-wrap: wrap;
	gap: 10px;
	margin-top: 4px;
}

.hm-support-app button.hm-support-decision-close,
.hm-support-app button.hm-support-decision-more {
	cursor: pointer;
	border-radius: 999px;
	padding: 11px 22px;
	font-size: 15px;
	font-weight: 600;
	line-height: 1;
	transition: transform .12s ease, box-shadow .12s ease;
}

.hm-support-app button.hm-support-decision-close {
	border: 1px solid transparent;
	background-color: var(--hm-blue-700);
	background-image: var(--hm-gradient);
	color: #fff;
}

.hm-support-app button.hm-support-decision-more {
	border: 1px solid var(--hm-blue-500);
	background-color: var(--hm-surface);
	background-image: none;
	color: var(--hm-blue-900);
}

.hm-support-decision-close:hover,
.hm-support-decision-more:hover {
	transform: translateY(-1px);
	box-shadow: 0 6px 16px -8px rgba(15, 45, 70, .5);
}

.hm-support-decision-close:focus-visible,
.hm-support-decision-more:focus-visible {
	outline: 2px solid var(--hm-blue-700);
	outline-offset: 2px;
}

@media (prefers-reduced-motion: reduce) {
	.hm-support-decision-close,
	.hm-support-decision-more { transition: none; }
	.hm-support-decision-close:hover,
	.hm-support-decision-more:hover { transform: none; }
}
.hm-support-portal-layout { display: grid; grid-template-columns: minmax(0, 1fr) minmax(380px, 520px); gap: 28px; align-items: start; }
.hm-support-portal-layout > main { min-width: 0; }
.hm-support-profile { padding: 32px 36px; border: 1px solid var(--hm-border); border-radius: var(--hm-radius); background: var(--hm-surface); box-shadow: var(--hm-shadow); overflow-wrap: anywhere; }
.hm-support-profile h2 { margin: 0 0 8px; font-size: clamp(22px, 18px + 1vw, 28px); color: var(--hm-blue-900); }
.hm-support-profile label { display: block; margin-top: 10px; font-size: 13px; font-weight: 700; letter-spacing: .04em; color: var(--hm-ink-soft); }
.hm-support-profile button[type="submit"] { width: 100%; margin-top: 8px; }
.hm-support-profile input { box-sizing: border-box; width: 100%; margin: 6px 0; padding: 12px 14px; }
.hm-support-profile button { padding: 10px 16px; cursor: pointer; }
.hm-support-register { margin: 22px 0 0; padding-top: 18px; border-top: 1px solid #dbe3ee; }
.hm-support-register summary { cursor: pointer; font-weight: 700; }
.hm-support-honeypot { position: absolute; left: -10000px; width: 1px; height: 1px; overflow: hidden; }
@media (max-width: 800px) { .hm-support-portal-layout { grid-template-columns: 1fr; } .hm-support-profile { grid-row: 1; } }


/* ---------- client dashboard (logged in) ---------- */

.hm-support-app--portal { max-width: 1440px; }
.hm-support-portal-main { min-width: 0; }
.hm-support-app .screen-reader-text { position: absolute; width: 1px; height: 1px; overflow: hidden; clip: rect(0 0 0 0); white-space: nowrap; }

.hm-portal-bar {
	display: flex;
	align-items: center;
	justify-content: space-between;
	flex-wrap: wrap;
	gap: 12px 20px;
	margin: 0 0 22px;
	padding: 8px 8px 8px 10px;
	background: var(--hm-surface);
	border: 1px solid var(--hm-border);
	border-radius: 999px;
	box-shadow: var(--hm-shadow);
}

.hm-portal-tabs { display: flex; flex-wrap: wrap; gap: 4px; }

.hm-portal-tab {
	padding: 9px 18px;
	border-radius: 999px;
	color: var(--hm-ink-soft);
	font-size: 14px;
	font-weight: 700;
	text-decoration: none;
	transition: background-color .15s ease, color .15s ease;
}

.hm-portal-tab:hover { background: var(--hm-surface-2); color: var(--hm-blue-900); }
.hm-portal-tab.is-active { background: var(--hm-blue-50); color: var(--hm-blue-900); box-shadow: inset 0 0 0 1px var(--hm-blue-100); }
.hm-portal-tab--new { color: var(--hm-blue-700); }

.hm-portal-account { display: flex; align-items: center; gap: 10px; min-width: 0; }
.hm-portal-avatar {
	display: inline-flex; align-items: center; justify-content: center;
	width: 36px; height: 36px; flex: 0 0 auto;
	border-radius: 50%;
	background-color: var(--hm-blue-700); background-image: var(--hm-gradient);
	color: #fff; font-weight: 800;
}
.hm-portal-account-text { display: flex; flex-direction: column; min-width: 0; line-height: 1.25; }
.hm-portal-account-text strong { font-size: 14px; color: var(--hm-ink); }
.hm-portal-account-text small { font-size: 12px; color: var(--hm-ink-soft); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; max-width: 220px; }
.hm-portal-account form { margin: 0; }
.hm-support-app button[type="submit"].hm-portal-logout {
	padding: 8px 16px;
	background: var(--hm-surface-2);
	background-image: none;
	border: 1px solid var(--hm-border);
	color: var(--hm-ink-soft);
	font-size: 13px;
	box-shadow: none;
}
.hm-support-app button[type="submit"].hm-portal-logout:hover { color: var(--hm-blue-900); border-color: var(--hm-blue-400); transform: none; }

.hm-portal { display: grid; gap: 20px; }

.hm-portal-head { display: flex; align-items: flex-end; justify-content: space-between; flex-wrap: wrap; gap: 14px; }
.hm-portal-head h2 { margin: 0; font-size: clamp(22px, 18px + 1vw, 30px); line-height: 1.2; color: var(--hm-blue-900); }
.hm-portal-eyebrow { margin: 0 0 4px; font-size: 12px; font-weight: 700; letter-spacing: .14em; text-transform: uppercase; color: var(--hm-blue-600); }
.hm-portal-sub { margin: 6px 0 0; color: var(--hm-ink-soft); }

.hm-portal-btn {
	display: inline-flex; align-items: center; gap: 6px;
	padding: 11px 22px;
	border-radius: 999px;
	background-color: var(--hm-blue-700); background-image: var(--hm-gradient);
	color: #fff; font-weight: 700; text-decoration: none;
	box-shadow: 0 10px 22px -12px rgba(15, 45, 70, .8);
}
.hm-portal-btn:hover { color: #fff; filter: saturate(1.08); }

.hm-portal-kpis { display: grid; grid-template-columns: repeat(4, minmax(0, 1fr)); gap: 14px; }
.hm-portal-kpi {
	display: flex; flex-direction: column; gap: 6px;
	padding: 18px 20px;
	background: var(--hm-surface);
	border: 1px solid var(--hm-border);
	border-radius: var(--hm-radius);
	box-shadow: var(--hm-shadow);
	min-width: 0;
}
.hm-portal-kpi span { font-size: 12px; font-weight: 700; letter-spacing: .1em; text-transform: uppercase; color: var(--hm-ink-soft); }
.hm-portal-kpi strong { font-size: 34px; font-weight: 800; line-height: 1; letter-spacing: -.02em; color: var(--hm-blue-900); }
.hm-portal-kpi strong small { margin-left: 3px; font-size: 16px; font-weight: 700; color: var(--hm-ink-soft); }
.hm-portal-kpi em { font-style: normal; font-size: 13px; color: var(--hm-ink-soft); }
.hm-portal-kpi--accent { border: 0; background-color: var(--hm-blue-900); background-image: linear-gradient(135deg, rgba(49, 183, 229, 0) 25%, rgba(49, 183, 229, .38) 100%); }
.hm-portal-kpi--accent span,
.hm-portal-kpi--accent em,
.hm-portal-kpi--accent strong small { color: rgba(255, 255, 255, .85); }
.hm-portal-kpi--accent strong { color: #fff; }

.hm-portal-card {
	padding: 20px 22px;
	background: var(--hm-surface);
	border: 1px solid var(--hm-border);
	border-radius: var(--hm-radius);
	box-shadow: var(--hm-shadow);
	min-width: 0;
}
.hm-portal-card--flush { padding: 0; overflow: hidden; }
.hm-portal-card-head { display: flex; align-items: baseline; justify-content: space-between; gap: 10px; margin: 0 0 14px; }
.hm-portal-card-head h3 { margin: 0; font-size: 13px; font-weight: 700; letter-spacing: .12em; text-transform: uppercase; color: var(--hm-ink-soft); }
.hm-portal-card-head span { font-size: 12px; color: var(--hm-ink-soft); }
.hm-portal-card-head a { font-size: 13px; font-weight: 700; color: var(--hm-blue-700); text-decoration: none; }
.hm-portal-empty { margin: 0; padding: 18px; text-align: center; color: var(--hm-ink-soft); }

.hm-portal-grid { display: grid; grid-template-columns: minmax(0, 3fr) minmax(0, 2fr); gap: 20px; }

/* 12-month bar chart: one series, so one hue; values shown on hover and for the current month and peak. */
.hm-portal-chart {
	display: grid;
	grid-template-columns: repeat(12, minmax(0, 1fr));
	gap: 2px;
	align-items: end;
	margin: 0;
	padding: 18px 0 0;
	list-style: none;
	border-bottom: 1px solid var(--hm-border);
}
.hm-portal-chart-col { position: relative; display: flex; flex-direction: column; align-items: center; gap: 6px; outline: none; }
.hm-portal-chart-track { display: flex; align-items: flex-end; justify-content: center; width: 100%; height: 150px; }
.hm-portal-chart-bar {
	display: block;
	width: min(28px, 70%);
	border-radius: 4px 4px 0 0;
	background: var(--hm-blue-500);
	transition: background-color .15s ease;
}
.hm-portal-chart-col.is-current .hm-portal-chart-bar { background: var(--hm-blue-900); }
.hm-portal-chart-col:hover .hm-portal-chart-bar,
.hm-portal-chart-col:focus-visible .hm-portal-chart-bar { background: var(--hm-blue-700); }
.hm-portal-chart-val { min-height: 16px; font-size: 12px; font-weight: 700; color: var(--hm-ink); visibility: hidden; }
.hm-portal-chart-val.is-shown,
.hm-portal-chart-col:hover .hm-portal-chart-val,
.hm-portal-chart-col:focus-visible .hm-portal-chart-val { visibility: visible; }
.hm-portal-chart-lbl { position: relative; top: 7px; padding-bottom: 8px; font-size: 11px; font-weight: 600; text-transform: uppercase; color: var(--hm-ink-soft); }
.hm-portal-chart-col.is-current .hm-portal-chart-lbl { color: var(--hm-blue-900); }
.hm-portal-chart-col[data-tip]:hover::after,
.hm-portal-chart-col[data-tip]:focus-visible::after {
	content: attr(data-tip);
	position: absolute;
	bottom: calc(100% + 4px);
	left: 50%;
	transform: translateX(-50%);
	z-index: 2;
	padding: 6px 10px;
	border-radius: 8px;
	background: var(--hm-ink);
	color: #fff;
	font-size: 12px;
	white-space: nowrap;
	pointer-events: none;
}
.hm-portal-chart-col:first-child[data-tip]:hover::after,
.hm-portal-chart-col:first-child[data-tip]:focus-visible::after { left: 0; transform: none; }
.hm-portal-chart-col:last-child[data-tip]:hover::after,
.hm-portal-chart-col:last-child[data-tip]:focus-visible::after { left: auto; right: 0; transform: none; }

.hm-portal-list { margin: 0; padding: 0; list-style: none; }
.hm-portal-list li + li { border-top: 1px solid var(--hm-border); }
.hm-portal-list a { display: flex; align-items: center; justify-content: space-between; flex-wrap: wrap; gap: 6px 12px; padding: 11px 4px; color: var(--hm-ink); text-decoration: none; }
.hm-portal-list a:hover .hm-portal-list-main { color: var(--hm-blue-700); }
.hm-portal-list-main { font-weight: 600; min-width: 0; }
.hm-portal-list-main code,
.hm-portal-code {
	font-family: ui-monospace, SFMono-Regular, Consolas, monospace;
	font-size: 12px; font-weight: 700;
	padding: 2px 7px; border-radius: 6px;
	background: var(--hm-surface-2); color: var(--hm-blue-900);
	border: 1px solid var(--hm-border);
	text-decoration: none; white-space: nowrap;
}
.hm-portal-list-meta { display: flex; align-items: center; gap: 10px; }
.hm-portal-list-meta small { font-size: 12px; color: var(--hm-ink-soft); }
.hm-portal-list .hm-support-status,
.hm-portal-table .hm-support-status { font-size: 12px; padding: 3px 10px; }

.hm-portal-table { width: 100%; margin: 0; border-collapse: collapse; font-size: 14px; }
.hm-portal-table th {
	padding: 12px 14px; text-align: left;
	font-size: 11px; font-weight: 700; letter-spacing: .1em; text-transform: uppercase;
	color: var(--hm-ink-soft);
	background: var(--hm-surface-2);
	border-bottom: 1px solid var(--hm-border);
}
.hm-portal-table td { padding: 12px 14px; border-bottom: 1px solid var(--hm-border); vertical-align: middle; }
.hm-portal-table tbody tr:last-child td { border-bottom: 0; }
.hm-portal-table tbody tr:hover td { background: var(--hm-surface-2); }
.hm-portal-table .num { text-align: right; font-variant-numeric: tabular-nums; }
.hm-portal-table--compact th { background: none; padding: 8px 6px; }
.hm-portal-table--compact td { padding: 9px 6px; }
.hm-portal-table tr.is-current td { color: var(--hm-blue-900); font-weight: 700; }
.hm-portal-title { color: var(--hm-ink); font-weight: 600; text-decoration: none; }
.hm-portal-title:hover { color: var(--hm-blue-700); }
.hm-portal-critical { display: inline-block; margin-left: 4px; padding: 1px 7px; border-radius: 999px; background: #FDECEA; color: #8A1C14; font-size: 11px; font-weight: 700; }

.hm-portal-toolbar { display: flex; align-items: center; justify-content: space-between; flex-wrap: wrap; gap: 12px; }
.hm-portal-pills { display: flex; flex-wrap: wrap; gap: 6px; }
.hm-portal-pill {
	display: inline-flex; align-items: center; gap: 8px;
	padding: 7px 14px;
	border: 1px solid var(--hm-border); border-radius: 999px;
	background: var(--hm-surface);
	color: var(--hm-ink-soft); font-size: 13px; font-weight: 700; text-decoration: none;
}
.hm-portal-pill span { padding: 0 7px; border-radius: 999px; background: var(--hm-surface-2); font-size: 12px; }
.hm-portal-pill:hover { border-color: var(--hm-blue-400); color: var(--hm-blue-900); }
.hm-portal-pill.is-active { background: var(--hm-blue-700); border-color: var(--hm-blue-700); color: #fff; }
.hm-portal-pill.is-active span { background: rgba(255, 255, 255, .2); }
.hm-portal-search { margin: 0; }
.hm-support-app .hm-portal-search input[type="search"] {
	width: min(280px, 100%); padding: 9px 16px;
	border: 1px solid var(--hm-border); border-radius: 999px;
	background: var(--hm-surface); color: var(--hm-ink); font: inherit; font-size: 14px;
}

.hm-portal-pager { display: flex; align-items: center; justify-content: center; gap: 16px; font-size: 14px; color: var(--hm-ink-soft); }
.hm-portal-pager a { font-weight: 700; color: var(--hm-blue-700); text-decoration: none; }

.hm-portal-back { margin: 0 0 14px; }
.hm-portal-back a { font-weight: 700; color: var(--hm-blue-700); text-decoration: none; }

@media (max-width: 900px) {
	.hm-portal-kpis { grid-template-columns: repeat(2, minmax(0, 1fr)); }
	.hm-portal-grid { grid-template-columns: 1fr; }
}

@media (max-width: 640px) {
	.hm-portal-bar { border-radius: var(--hm-radius); padding: 10px; }
	.hm-portal-tab { padding: 8px 12px; font-size: 13px; }
	.hm-portal-kpis { grid-template-columns: 1fr; }
	.hm-portal-chart-track { height: 110px; }
	.hm-portal-chart-lbl { font-size: 9px; }
	.hm-portal-table thead { display: none; }
	.hm-portal-table:not(.hm-portal-table--compact) tr { display: block; padding: 10px 14px; border-bottom: 1px solid var(--hm-border); }
	.hm-portal-table:not(.hm-portal-table--compact) td { display: flex; justify-content: space-between; gap: 12px; padding: 5px 0; border: 0; text-align: right; }
	.hm-portal-table:not(.hm-portal-table--compact) td::before { content: attr(data-label); font-size: 11px; font-weight: 700; letter-spacing: .08em; text-transform: uppercase; color: var(--hm-ink-soft); text-align: left; }
	.hm-portal-table:not(.hm-portal-table--compact) td.hm-portal-empty { display: block; text-align: center; }
	.hm-portal-table:not(.hm-portal-table--compact) td.hm-portal-empty::before { content: none; }
	.hm-support-app .hm-portal-search, .hm-support-app .hm-portal-search input[type="search"] { width: 100%; }
}

@media (prefers-reduced-motion: reduce) {
	.hm-portal-chart-bar, .hm-portal-tab { transition: none; }
}

/* ---------- whole row opens the ticket ---------- */
.hm-portal-table tbody tr { position: relative; }
.hm-portal-table tbody tr:has(.hm-portal-title) { cursor: pointer; }
.hm-portal-title::after { content: ""; position: absolute; inset: 0; z-index: 1; }
.hm-portal-table .hm-portal-code { position: relative; z-index: 2; }
.hm-portal-table tbody tr:focus-within td { background: var(--hm-surface-2); }
.hm-portal-title:focus-visible { outline: none; }
.hm-portal-table tbody tr:has(.hm-portal-title:focus-visible) { outline: 3px solid var(--hm-blue-500); outline-offset: -3px; }

/* ---------- reply attachments ---------- */
.hm-support-reply-files small { color: var(--hm-ink-soft); }
.hm-support-app .hm-support-reply-files input[type="file"] { margin-top: 4px; font: inherit; font-size: 14px; }
.hm-support-message-files { margin: 10px 0 0; padding: 0; list-style: none; display: flex; flex-wrap: wrap; gap: 6px; }
.hm-support-message-files li { padding: 4px 10px; border: 1px solid var(--hm-border); border-radius: 999px; background: var(--hm-surface); font-size: 13px; }
.hm-support-message-files li span { color: var(--hm-ink-soft); }

/* Themes can reset forms to content-box; keep the login and sign-up panels inside their card. */
.hm-support-app form,
.hm-support-app form *,
.hm-support-profile,
.hm-support-profile * { box-sizing: border-box; }
.hm-support-profile button[type="submit"] { display: flex; width: 100%; max-width: 100%; }

/* ---------- conversation as chat (same look as the team's screen) ---------- */
.hm-support-message-list {
	display: flex;
	flex-direction: column;
	gap: 14px;
	padding: 18px;
	border: 1px solid var(--hm-border);
	border-radius: var(--hm-radius);
	background: var(--hm-surface);
}
.hm-support-message-list > p { margin: 0; color: var(--hm-ink-soft); }
.hm-chat-msg { display: flex; gap: 10px; align-items: flex-start; max-width: 82%; }
.hm-chat-msg--me { flex-direction: row-reverse; margin-left: auto; }
.hm-chat-avatar {
	display: inline-flex; align-items: center; justify-content: center;
	width: 34px; height: 34px; flex: 0 0 auto;
	border-radius: 50%;
	background: #E3E9EF; color: var(--hm-ink);
	font-size: 12px; font-weight: 800; letter-spacing: .02em;
}
.hm-chat-msg--them .hm-chat-avatar { background-color: var(--hm-blue-700); background-image: var(--hm-gradient); color: #fff; }
.hm-chat-body { min-width: 0; padding: 12px 15px; border: 1px solid var(--hm-border); border-radius: 14px; background: var(--hm-surface-2); }
.hm-chat-msg--them .hm-chat-body { border-top-left-radius: 4px; background: var(--hm-blue-50); border-color: var(--hm-blue-100); }
.hm-chat-msg--me .hm-chat-body { border-top-right-radius: 4px; }
.hm-chat-meta { display: flex; flex-wrap: wrap; align-items: baseline; gap: 4px 8px; margin: 0 0 6px; font-size: 12px; color: var(--hm-ink-soft); }
.hm-chat-meta strong { font-size: 13px; color: var(--hm-blue-900); }
.hm-chat-text { font-size: 15px; line-height: 1.6; overflow-wrap: anywhere; }
@media (max-width: 640px) { .hm-chat-msg { max-width: 100%; } .hm-support-message-list { padding: 12px; } }

/* status chips never wrap */
.hm-support-status { white-space: nowrap; }
.hm-support-app .hm-chat-text, .hm-support-app .hm-chat-text * { color: var(--hm-ink); }
.hm-chat-msg--me .hm-chat-body { background: #F1F3F5; border-color: #E1E6EB; }

/* ---------- account notices & resend link ---------- */
.hm-support-notice-ok { padding: 14px 18px; margin-bottom: 18px; background: #E8F6EF; border: 1px solid #BFE4D3; border-inline-start: 4px solid #1B7A52; border-radius: var(--hm-radius-sm); color: #155E3F; }
.hm-support-resend { margin: 0 0 18px; padding: 12px 14px; border: 1px dashed var(--hm-border); border-radius: var(--hm-radius-sm); background: var(--hm-surface-2); }
.hm-support-resend summary { cursor: pointer; font-weight: 700; color: var(--hm-blue-700); }
.hm-support-resend[open] summary { margin-bottom: 8px; }